About us
Twenty years of digital commerce. One gap left to close.
Heyrise AI is built by the team that spent two decades connecting B2B shops, order processes and backend systems. The requests arriving by email, chat, WhatsApp and voice were always the part left outside. Now they are not.
Customer conversations. New growth.
Why Heyrise exists.
Three things we learned in twenty years of building digital commerce, and what we did about them.
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Self-service commerce was only half the job.
For more than 20 years we built digital commerce services: customer experience, e-commerce, order processes and backend integrations into ERP, CRM, PIM and OMS. Every project had the same blind spot. Only one third of orders came through the webshop or order platforms. Two thirds arrived by email, chat, WhatsApp and phone, and someone typed them in by hand.
Ordering · How B2B buyers interact with sales reps
- 36% Digital self-service Portal, e-shop, app
- 31% Remote human Phone, email, video
- 33% Traditional In person, mail, fax
64% need a person
Two out of three orders still need a person.
Source: McKinsey Global B2B Pulse Survey, Dec 2025 (n = 3,664). Share of time spent with suppliers’ sales reps. Human-assisted = remote (phone, video, email) + traditional (in-person, mail, fax). Read the survey (opens in a new tab)
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The expertise was in people’s heads, and in their inboxes.
The answers customers needed already existed, in the way the best salespeople quote, advise and follow up. It just never scaled past the people who held it, and it left with them when they moved on.
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So we built Heyrise AI.
It reads the request where it arrives, answers from your product and customer data the way your experts would, and writes the quote or order into the systems you already run. Your salespeople approve what matters. Nothing to replace, nothing new to log into.
How we work.
Three rules that shape every decision, in the product and in the company.
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AI where possible, human where it matters.
Every answer can be approved by a person before it goes out. Automation is earned, one approved answer at a time, and your team decides where the line sits.
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Your data stays yours.
Heyrise AI runs in the EU or on your own infrastructure. Customer data does not reach an outside model provider.
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Nothing to replace.
It sits on top of the CRM, ERP and shop you already run and writes into them over the interfaces they already have. No rip and replace.
Rooted in the EU. Working globally.
Heyrise AI is based in Austria. We’re an international, cross-functional team of E-Commerce and AI experts, designers, engineers and integration specialists. We work remotely and close to our customers, across the EU and beyond. If that sounds like you, we’d love to hear from you.
HEYRISE Group GmbH · Bahnhofplatz 1 · 4600 Wels, Austria
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Engineering, integration and B2B commerce roles, in Wels and remote. Tell us what you would build.
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Read along
What we learn while building Heyrise AI, written down as we go.
Read the blog
See it for yourself.
In 45 minutes, we’ll show you Heyrise AI running on a catalogue from an industry like yours — from the first customer message to the finished order.